[Genealib] Heritage Quest sales

[Forsyth, William]

Amy,

Thank you for your message.  I can assure you that ProQuest wants to work with your library in a professional and prompt manner.  I've contacted Chako Morgan, who manages the public library sales team.  We'll send you a private e-mail to get your contact information, and arrange a time to call you in the morning.

Regards,
Bill Forsyth

William J. Forsyth, PMP
Director of Product Management
ProQuest
801.274.1414 desk
801.274.1412 fax
william.forsyth at proquest.com
www.proquest.com

From: genealib-bounces at mailman.acomp.usf.edu [mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Amy H
Sent: Thursday, January 29, 2009 3:29 PM
To: Librarians Serving Genealogists
Subject: [Genealib] Heritage Quest sales

HI All -

The Directors of the many libraries in our Library System voted a few months ago to acquire a subscription to Heritage Quest for all of our libraries via our System Headquarters.  At our last All Directors meeting, however, the system staff member responsible for database subscription acquisitions said that she had had no luck with getting a sales rep from Proquest to work with her.  She said she was therefore giving up on acquiring Heritage Quest for us this year, which disappointed all of us.  So:

Can any of you recommend a SPECIFIC sales rep for Heritage Quest who can work with our staff person?  We want someone who will answer ALL of her calls and e-mails, and who work closely with her regarding the specific needs of our large (5 county) library system.   I know this staffer and she's really bright and not at all tough to work with, so it shouldn't be difficult to answer her questions and provide the information she needs.

Back many moons ago when I was a Genealogy Department Head down South I worked with a great sales rep at Heritage Quest (was his name Jerry?) who was always there for any question I had.  We spent lots of money with him!  But that was long ago and many mergers and takeovers ago, and I don't know who to contact.  Has Proquest gotten too large and corporate to properly market and profit from library subscriptions to Heritage Quest?

Anyway, any tips about GREAT salespeople for Heritage Quest would be very welcome.

Thanks!

Amy Hay
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