[Genealib] Heritage Quest sales

[Amy H]

HI All -

The Directors of the many libraries in our Library System voted a few months
ago to acquire a subscription to Heritage Quest for all of our libraries via
our System Headquarters.  At our last All Directors meeting, however, the
system staff member responsible for database subscription acquisitions said
that she had had no luck with getting a sales rep from Proquest to work with
her.  She said she was therefore giving up on acquiring Heritage Quest for
us this year, which disappointed all of us.  So:

Can any of you recommend a SPECIFIC sales rep for Heritage Quest who can
work with our staff person?  We want someone who will answer ALL of her
calls and e-mails, and who work closely with her regarding the specific
needs of our large (5 county) library system.   I know this staffer and
she's really bright and not at all tough to work with, so it shouldn't be
difficult to answer her questions and provide the information she needs.

Back many moons ago when I was a Genealogy Department Head down South I
worked with a great sales rep at Heritage Quest (was his name Jerry?) who
was always there for any question I had.  We spent lots of money with him!
But that was long ago and many mergers and takeovers ago, and I don't know
who to contact.  Has Proquest gotten too large and corporate to properly
market and profit from library subscriptions to Heritage Quest?

Anyway, any tips about GREAT salespeople for Heritage Quest would be very
welcome.

Thanks!

Amy Hay
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