[Genealib] Debit card refunds: yes or no?

[Lynette Jones]

We use a debit print card for the copiers.  We do not offer refunds;
instead we encourage people to keep the card because they can reload it.
Being a public library, we are more often likely to have repeat
customers.  Occasionally, patrons will leave cards with five or ten
cents on them.  When we have a few, we transfer the small amounts to one
card to have on hand for 'emergency printing' (i.e., students with no
money).

 

No one has complained about our practice to my knowledge.

 

 

Lynette V. Jones

Information Services Supervisor

Carrollton Public Library at Josey Ranch Lake

Carrollton, TX 75006

972-466-4814

 

 

________________________________

From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Susan
Scouras
Sent: Thursday, October 23, 2008 9:52 AM
To: genealib at mailman.acomp.usf.edu
Subject: [Genealib] Debit card refunds: yes or no?

 

Does anyone offer refunds of unused amounts loaded on debit cards used
for microfilm reader-printers and photocopiers? If yes, is it a
posted/published policy, or only offered to patrons who actually request
refunds?  I know all the pros and cons, I just need an idea if many
institutions, particularly smaller ones, are doing so.

 

Susan Scouras

Librarian

WV Archives and History Library

The Cultural Center

1900 Kanawha Blvd. East

Charleston, WV  25305-0300

(304) 558-0230, Ext. 742

 

 

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