[Genealib] Re: genealib Digest, Vol 53, Issue 25

[Phyllis Rickard]

In the past AncestryLibrary Edition was provided to us by the Library of Michigan. When that was the case, there was a rep at Lib of MI that we could report such things to.

Now it has switched and they provide Heritage Quest and we subscribe to Ancestry. If something comes up, I will just contact our rep at ProQuest.

Phyllis Rickard
AV / Outreach Librarian
Lenawee County Library
Adrian, MI
prickard at monroe.lib.mi.us

  ----- Original Message ----- 
  From: Traci Thompson 
  To: genealib at mailman.acomp.usf.edu 
  Sent: Saturday, March 01, 2008 10:07 AM
  Subject: [Genealib] Re: genealib Digest, Vol 53, Issue 25


  I was told by an Ancestry rep several months ago that you cannot report errors through Ancestry Library Edition, only through an individual subscription to Ancestry.com.  He suggested I find someone with a subscription and use their account to send the error report.

  I was trying to report an error that a patron had brought to my attention, so I left it up to the patron to report it through Ancestry.com.  This is completely inane, in my opinion - I would think they would be more than willing to have librarian feedback, much less from the general public. 

  Traci Thompson
  Local History/Genealogy Librarian
  Braswell Memorial Library
  Rocky Mount, NC

  I used to submit a lot of corrections to Ancestry through Ancestry
  Library Edition, but the dialog box for an e-mail is no longer there.
  There used to be a link in the upper righthand corner that said "Having
  trouble with this image?" or something similar.  Clicking on that image
  would give a box where you could enter your e-mail address and send a
  description of the error.  Now there is a "Help" link that does not lead
  to any way of reporting an error that I can find.  I find this very
  frustrating.  I now have to keep track of transcription errors and
  record them for future reference so that I or the patron that I am
  helping will know how to find the record again without all the extra
  searching I had to do the first time.  Usually I print off the
  individual's summary page that shows the spelling by which the name was
  indexed and staple it to the printout of the census page (or other
  record) for future reference.

  I haven't had time to call up our rep and ask about this. Ancestry
  employees have contributed to the list in the past, so I would
  appreciate it if someone would comment on this situation.

  Susan Scouras
  Librarian
  WV Archives and History Library
  The Cultural Center
  1900 Kanawha Blvd. East
  Charleston, WV  25305-0300
  (304) 558-0230, Ext. 742

   


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