[Genealib] Reporting errors to Ancestry

[Drew Smith]

The problem, as I see it, would be that Ancestry would have no way to
know who at a library is reporting the error.  They would have no way
to know whether it's a librarian or a patron.  And if someone decided
to be malicious or abusive of the error-reporting feature, they would
have no way to identify exactly who the problem-maker was.

By limiting error reporting to personal subscriptions, they are
providing accountability as to *who* is reporting the error, making it
possible to ignore or block reporting from those who might choose to
abuse the option.

Drew Smith

On Sat, Mar 1, 2008 at 10:07 AM, Traci Thompson
<traci.thompson at gmail.com> wrote:
> I was told by an Ancestry rep several months ago that you cannot report
> errors through Ancestry Library Edition, only through an individual
> subscription to Ancestry.com.  He suggested I find someone with a
> subscription and use their account to send the error report.
>
> I was trying to report an error that a patron had brought to my attention,
> so I left it up to the patron to report it through Ancestry.com.  This is
> completely inane, in my opinion - I would think they would be more than
> willing to have librarian feedback, much less from the general public.
>
> Traci Thompson
> Local History/Genealogy Librarian
> Braswell Memorial Library
> Rocky Mount, NC