[Genealib] Re: genealib Digest, Vol 53, Issue 25

[Traci Thompson]

I was told by an Ancestry rep several months ago that you cannot report
errors through Ancestry Library Edition, only through an individual
subscription to Ancestry.com.  He suggested I find someone with a
subscription and use their account to send the error report.

I was trying to report an error that a patron had brought to my attention,
so I left it up to the patron to report it through Ancestry.com.  This is
completely inane, in my opinion - I would think they would be more than
willing to have librarian feedback, much less from the general public.

Traci Thompson
Local History/Genealogy Librarian
Braswell Memorial Library
Rocky Mount, NC

I used to submit a lot of corrections to Ancestry through Ancestry
Library Edition, but the dialog box for an e-mail is no longer there.
There used to be a link in the upper righthand corner that said "Having
trouble with this image?" or something similar.  Clicking on that image
would give a box where you could enter your e-mail address and send a
description of the error.  Now there is a "Help" link that does not lead
to any way of reporting an error that I can find.  I find this very
frustrating.  I now have to keep track of transcription errors and
record them for future reference so that I or the patron that I am
helping will know how to find the record again without all the extra
searching I had to do the first time.  Usually I print off the
individual's summary page that shows the spelling by which the name was
indexed and staple it to the printout of the census page (or other
record) for future reference.

I haven't had time to call up our rep and ask about this. Ancestry
employees have contributed to the list in the past, so I would
appreciate it if someone would comment on this situation.

Susan Scouras
Librarian
WV Archives and History Library
The Cultural Center
1900 Kanawha Blvd. East
Charleston, WV  25305-0300
(304) 558-0230, Ext. 742
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