[Genealib] reporting errors on Ancestry Library Edition

[Susan Scouras]

"Page tools" on Ancestry Library Edition only offers a "Printer
friendly" link.
 
Susan Scouras
Librarian
WV Archives and History Library
The Cultural Center
1900 Kanawha Blvd. East
Charleston, WV  25305-0300
(304) 558-0230, Ext. 742
 

	-----Original Message-----
	From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Brannan,
Joyce A.
	Sent: Friday, February 29, 2008 4:48 PM
	To: Librarians Serving Genealogists
	Subject: RE: [Genealib] reporting errors on Ancestry Library
Edition
	
	

	I'm not sure if the private subscription works differently than
the library edition, but when I click on a name in the census results
list, a "page tools" box is on the right that has a link for comments
and corrections.

	 

	Joyce Adams Brannan

	Technical Services Librarian

	Julia Tutwiler Library, Station 12

	University of West Alabama

	(205) 652-3677

	jbrannan at uwa.edu

	 

	
  _____  


	From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Susan
Scouras
	Sent: Friday, February 29, 2008 3:23 PM
	To: Librarians Serving Genealogists
	Subject: RE: [Genealib] reporting errors on Ancestry Library
Edition

	 

	I used to submit a lot of corrections to Ancestry through
Ancestry Library Edition, but the dialog box for an e-mail is no longer
there.  There used to be a link in the upper righthand corner that said
"Having trouble with this image?" or something similar.  Clicking on
that image would give a box where you could enter your e-mail address
and send a description of the error.  Now there is a "Help" link that
does not lead to any way of reporting an error that I can find.  I find
this very frustrating.  I now have to keep track of transcription errors
and record them for future reference so that I or the patron that I am
helping will know how to find the record again without all the extra
searching I had to do the first time.  Usually I print off the
individual's summary page that shows the spelling by which the name was
indexed and staple it to the printout of the census page (or other
record) for future reference.

	 

	I haven't had time to call up our rep and ask about this.
Ancestry employees have contributed to the list in the past, so I would
appreciate it if someone would comment on this situation.  

	 

	Susan Scouras

	Librarian

	WV Archives and History Library

	The Cultural Center

	1900 Kanawha Blvd. East

	Charleston, WV  25305-0300

	(304) 558-0230, Ext. 742

	 

		-----Original Message-----
		From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Shawna
Woodard
		Sent: Friday, February 29, 2008 10:19 AM
		To: genealib at mailman.acomp.usf.edu
		Subject: [Genealib] reporting errors on Ancestry Library
Edition

		I have two Ancestry questions:

		 

		I would like to report an error to the Ancestry people.
Our library has Ancestry Library Edition.

		A previous post to this list said to go to help, then
enter the word "error" and it would bring up a screen to report errors.

		Ancestry must have changed something, because today
there appears to only be 15 answers available to choose from, which
don't include the word "error" or "correction" and I did not find
another reporting error screen.

		 

		Also, a patron reported that now people can click on a
box when searching the censuses that lumps all the
black/mulatto/colored/African-American/people-of-color listings together
for patrons who are searching for ancestors that meet this criteria.  I
don't see this box on Ancestry Library Edition today.  Is it only on the
individual subscription pages?  Is it not yet launched?  Is there some
kind of separate African American Ancestry Edition? 

		 

		Shawna Woodard

		Genealogy Librarian

		Dayton Metro Library

		215 E. Third St.

		Dayton, OH 45402

		(937) 496-8653

		Donations of compiled family histories, Montgomery
County high school and college yearbooks, and money to add materials to
our collection gladly accepted.

		 

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