[Genealib] reporting errors on Ancestry Library Edition

[Brannan, Joyce A.]

I'm not sure if the private subscription works differently than the
library edition, but when I click on a name in the census results list,
a "page tools" box is on the right that has a link for comments and
corrections.

 

Joyce Adams Brannan

Technical Services Librarian

Julia Tutwiler Library, Station 12

University of West Alabama

(205) 652-3677

jbrannan at uwa.edu

 

________________________________

From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Susan
Scouras
Sent: Friday, February 29, 2008 3:23 PM
To: Librarians Serving Genealogists
Subject: RE: [Genealib] reporting errors on Ancestry Library Edition

 

I used to submit a lot of corrections to Ancestry through Ancestry
Library Edition, but the dialog box for an e-mail is no longer there.
There used to be a link in the upper righthand corner that said "Having
trouble with this image?" or something similar.  Clicking on that image
would give a box where you could enter your e-mail address and send a
description of the error.  Now there is a "Help" link that does not lead
to any way of reporting an error that I can find.  I find this very
frustrating.  I now have to keep track of transcription errors and
record them for future reference so that I or the patron that I am
helping will know how to find the record again without all the extra
searching I had to do the first time.  Usually I print off the
individual's summary page that shows the spelling by which the name was
indexed and staple it to the printout of the census page (or other
record) for future reference.

 

I haven't had time to call up our rep and ask about this. Ancestry
employees have contributed to the list in the past, so I would
appreciate it if someone would comment on this situation.  

 

Susan Scouras

Librarian

WV Archives and History Library

The Cultural Center

1900 Kanawha Blvd. East

Charleston, WV  25305-0300

(304) 558-0230, Ext. 742

 

	-----Original Message-----
	From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Shawna
Woodard
	Sent: Friday, February 29, 2008 10:19 AM
	To: genealib at mailman.acomp.usf.edu
	Subject: [Genealib] reporting errors on Ancestry Library Edition

	I have two Ancestry questions:

	 

	I would like to report an error to the Ancestry people.  Our
library has Ancestry Library Edition.

	A previous post to this list said to go to help, then enter the
word "error" and it would bring up a screen to report errors.

	Ancestry must have changed something, because today there
appears to only be 15 answers available to choose from, which don't
include the word "error" or "correction" and I did not find another
reporting error screen.

	 

	Also, a patron reported that now people can click on a box when
searching the censuses that lumps all the
black/mulatto/colored/African-American/people-of-color listings together
for patrons who are searching for ancestors that meet this criteria.  I
don't see this box on Ancestry Library Edition today.  Is it only on the
individual subscription pages?  Is it not yet launched?  Is there some
kind of separate African American Ancestry Edition? 

	 

	Shawna Woodard

	Genealogy Librarian

	Dayton Metro Library

	215 E. Third St.

	Dayton, OH 45402

	(937) 496-8653

	Donations of compiled family histories, Montgomery County high
school and college yearbooks, and money to add materials to our
collection gladly accepted.

	 

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