[Genealib] Ancestry Library Edition

[Sean Lloyd]

To Whom It May Concern,
 
The Ancestry Library Edition site was experiencing some technical
difficulties yesterday with some of our image filers, which was causing
an "Error Processing Image" error for the majority of our online census
images.  We believe we have found the source of this problem, and it
should now be corrected.  
 
We are also aware of some reports that libraries using Internet Explorer
have been experiencing browser crashing while searching on Ancestry
Library Edition, (we not been able to duplicate this error in house).
At this time we are still gathering information as to the exact causes
of this error. It appears that some libraries have been able to correct
the error by installing the latest Microsoft Internet Explorer updates
for their browsers.  As soon as we are able to identify the factors
causing these crashes, we will work to resolve the issue. 
 
If you have any questions, concerns or more information about either of
these two situations, please feel free to contact our technical support
team by calling 1-800-509-3884 M-F 8 AM - 5 PM MST, or you can email
them at libraryedition at ancestry.com
<blocked::mailto:libraryedition at ancestry.com> .
 
Thank you,
 
SEAN LLOYD
Library Liaison 
Institutional Support Manager
The Generations Network
 
 
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if> 	
 	 ancestry.com | genealogy.com | myfamily.com | rootsweb.com |
family tree maker	
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________________________________

From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Lyn Meehan
Sent: Wednesday, March 21, 2007 12:32 PM
To: Librarians Serving Genealogists
Subject: RE: [Genealib] Ancestry Library Edition


Afternoon,
 
The Edmonton Public Library, Alberta, Canada is also experiencing the
same problem; however, only with digitized data on Generations
(Ancestry) mainframe. If documents are coming from the e.g. Library and
Archives Canada, they are accessible, e.g. 1901 and 1911 Census of Canda
are readible.

 

Lyn Meehan

"Surfing for that Elusvice Ancestor" series

Information Services Division

Edmonton Public LIbrary

 


________________________________

From: genealib-bounces at mailman.acomp.usf.edu on behalf of Sandy Day
Sent: Wed 3/21/2007 12:25 PM
To: Librarians Serving Genealogists
Subject: [Genealib] Ancestry Library Edition


Hi
Our library in SE Ohio is experiencing the same problem. It will not
give the image, just says error processing image. If anyone out there
finds out what the problem is let us all know!
Sandy Day
Genealogy Librarian
Schiappa Library
Steubenville, OH
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