[Genealib] Ancestry Library Edition

[Rhonda Stoffer]

We have today begun getting an "error processing image" when trying to
bring up the census image. Amen to HeritageQuest! 


Rhonda Stoffer
Head of Indiana History and Genealogy Services
Marion Public Library

-----Original Message-----
From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Linda Koch
Sent: Wednesday, March 21, 2007 2:06 PM
To: Librarians Serving Genealogists
Cc: librarian linda
Subject: Re: [Genealib] Ancestry Library Edition

Our Ancestry LE searches just fine, brings up detailed searches, but
does NOT display the census images.  We get a small red "X" in the upper
left corner of the image page.  We have Explorer 7.0, so I do not think
that is the problem.  I could not find any links to contact Ancestry,
but they must be aware of the problem.  Thank goodness we also subscribe
to Heritage Quest. I am able to find people on Ancestry and then view
the actual records on HQ.  I anyone aware if and when ALE will fix this
problem or give instructions on what subscribers  should do to solve the
problem
----- Original Message -----
From: "Carol Anderson" <Carol.Anderson at leesburgflorida.gov>
To: <genealib at mailman.acomp.usf.edu>
Sent: Wednesday, March 21, 2007 1:28 PM
Subject: [Genealib] Ancestry Library Edition


Thank goodness we are not the only ones!  We have been having the same
problem with Ancestry Library Edition for the last two weeks.  A patron
will log in, then after a couple of searches, he will get kicked out.
It has been very frustrating . . . we also thought it was an internal
problem since Ancestry.com was working fine for those with individual
accounts.


Carol Anderson
Adult Services Librarian

Leesburg Public Library
204 N. 5th Street
Leesburg, Florida  34748

352-728-9790
Carol.Anderson at Leesburgflorida.gov




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