[Genealib] Ancestry Library Edition

[Linda Koch]

Our Ancestry LE searches just fine, brings up detailed searches, but does 
NOT display the census images.  We get a small red "X" in the upper left 
corner of the image page.  We have Explorer 7.0, so I do not think that is 
the problem.  I could not find any links to contact Ancestry, but they must 
be aware of the problem.  Thank goodness we also subscribe to Heritage 
Quest. I am able to find people on Ancestry and then view the actual records 
on HQ.  I anyone aware if and when ALE will fix this problem or give 
instructions on what subscribers  should do to solve the problem
----- Original Message ----- 
From: "Carol Anderson" <Carol.Anderson at leesburgflorida.gov>
To: <genealib at mailman.acomp.usf.edu>
Sent: Wednesday, March 21, 2007 1:28 PM
Subject: [Genealib] Ancestry Library Edition


Thank goodness we are not the only ones!  We have been having the same 
problem with Ancestry Library Edition for the last two weeks.  A patron will 
log in, then after a couple of searches, he will get kicked out.  It has 
been very frustrating . . . we also thought it was an internal problem since 
Ancestry.com was working fine for those with individual accounts.


Carol Anderson
Adult Services Librarian

Leesburg Public Library
204 N. 5th Street
Leesburg, Florida  34748

352-728-9790
Carol.Anderson at Leesburgflorida.gov




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