[Genealib] Ancestry Library Edition Fix Rolled Today

[Sara Allen]

Hi Amy,

Libby asked me to test ALE and see if this fix helped our situation. It did
not. We have updated to IE 7.  Our problem occurs from the home page of
ALE.  When one performs a search from that screen, the search hangs up or
produces a blank screen for results. In order to see the results, one must
"refresh" the browser.   Additionally, this does not seem to occur on the
staff PC, only the patron computers (or it happens intermittently)

Thanks, Sara


On 4/18/07, Sean Lloyd <slloyd at tgn.com> wrote:
>
>  To Whom it May Concern,
>
> We believe that we have found the cause of the specific "*browser
> crashing/freezing while using ALE*" error that has been reported from a
> number of libraries.  We have tested a new fix in house, and with a few
> libraries, and it has corrected this specific error in all cases.
>
> *A new fix was rolled out today, April 18, 2007 around 1:30 PM MST*.  We believe
> this error only affected computers that use older versions of IE 6.0,
> specifically IE browser version *6.0.2900.2180.xpsp_sp2_gdr.050301-1519.
> *It is very possible, however, that the error was occurring on different
> versions as well.
>
> If you are experiencing errors with *IE 7* or *Firefox*, please contact
> our technical support team, as your errors are most likely un-related to
> this specific problem.
>
> If you have a browser that is still experiencing errors, please close that
> browser and open a new one. You can also press the *CTRL + F5*, to refresh
> your browser.  These steps should allow the new files we've rolled to be
> accessed on your browser. If you are still experiencing this error after
> trying the steps above, please contact our technical support team by calling
> *1-800-509-3884 *M-F 8 AM - 5 PM MST, or if you are international you can
> email us at *libraryedition at ancestry.com*. The more information we
> receive, the faster we will be able to troubleshoot the issue.
>  *Please Note:* *Again, this error should now be corrected, *however, we
> suggest that libraries upgrade their version of IE 6 if possible at their
> next scheduled system update, or annual system update/upgrade time.
>
> Thank you,
>
> *SEAN LLOYD*
> Library Liaison
>
> Institutional Support Manager
> *The Generations Network*
>
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