[Genealib] more problems with Ancestry LE

[Tracy Luscombe]

I had a good conversation with Sean at ALE tech support last night. They
are working night and day trying to find how to fix the problems. It is
not beneficial to any of us or them to be having these problems.  


Tracy E. Luscombe
Genealogy Librarian

-----Original Message-----
From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Libby Feil
Sent: Wednesday, April 11, 2007 11:29 AM
To: genealib at mailman.acomp.usf.edu
Subject: RE: [Genealib] more problems with Ancestry LE

I'm glad to see that we're not the only place that is still having
problems.  We've followed all the ideas that were posted on GENEALIB,
including upgrading to IE 7.0, and the problems still persist.  In our
case, when patrons do a search from the Ancestry LE home page, a blank
page comes up instead of results.  Clicking on the refresh button does
bring up the page of results, but this is not a solution.  It's not even
a temporary fix; many of our patrons don't even ask for help when they
reach the blank screen, and simply leave, discouraged.

We've contacted our Ancestry representative two times, and each time
they have simply referred us to the discussion on the GENEALIB listserv.

However, the fixes mentioned here haven't solved our problems.  Any
other ideas for how to fix this or get a solution from Ancestry?

Date: Tue, 10 Apr 2007 16:01:03 -0500
From: "Tracy Luscombe" <tluscombe at mckinneytexas.org>
Subject: RE: [Genealib] more problems with Ancestry LE
To: <genealib at mailman.acomp.usf.edu>

We have continued to have IE closing problems since last week's "fix".
IT says there will be no upgrade to IE 7.0 anytime soon. This is a
problem that we are very unhappy with and if it is not fixed there may
be no renewal of our subscription.

Tracy E. Luscombe
Genealogy Librarian



--
Elizabeth "Libby" Feil, Librarian

Manager, Local & Family History Services St. Joseph County Public
Library
304 So. Main Street
South Bend, IN  46601

574-235-4181
l.feil at sjcpl.org
AIM:  sjcpllibby
http://www.libraryforlife.org/localhistory/

Learn, discover, and enjoy at the destination library for St. Joseph
County research!

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