[Genealib] Ancestry problems

[Patricia Al-Wahaili]

Has anyone found a way to resolve the Ancestry problem? Do we need to
upgrade to Internet Explorer 7? Any help would be appreciated.

Patricia Al-Wahaili
Local History & Genealogy Center Supervisor
Muncie Public Library
Muncie, Indiana

-----Original Message-----
From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Larry
Naukam
Sent: Friday, March 30, 2007 4:21 PM
To: genealib at mailman.acomp.usf.edu
Subject: [Genealib] Ancestry problems

Our problems with the Ancestry Library edition continue, and indeed have
gotten worse.

This morning we cannot even run a search and get results, without the
browser crashing. On the staff terminals we can restart the browser with
a
click, which is bothersome enough. But on the patron PC's we have to
reboot
and re-login, which is taking FAR too much time that could otherwise be
used
for public service.

We called Ancestry's tech support; they were very polite and tried to be
helpful. I know that they monitor this list, so please pay attention: 

We are paying a lot of good money for access, and neither we nor the
public
can use the product for more than 15 seconds at a time. 

The person I talked to in tech support mentioned that there have no
reports
of difficulties using IE 7. We cannot do this per our library's IT dept.
Maybe it is an administrator account vs. a user account. Well, the reply
to
that one is, patron users cannot be administrators, and also it has
never
crashed on the FHC computers, where all the users are users and not
admins!

We sincerely hope that this problem, which does not seem to have been
limited to just us, is remedied soon.


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