[Genealib] Ancestry authenticate problems

[Forsyth, William]

To ALE Subscribers,

Ancestry Library Edition is back online and everything appears to have
returned to normal.  The technical teams at ProQuest and MyFamily.com
will continue to monitor the situation, and I will be notified if any
issues arise.  Thank you for your patience.  If you experience any
difficulties with your authentication/log-in, please call us:

	ProQuest Technical Support
      Hours: 8:00 a.m. - 12:00 midnight ET, Monday through Sunday
      Voice: 800-889-3358 (in the U.S. and Canada)
      +1-734-761-4700 ext. 2513 (outside the U.S. and Canada)
      Fax: +1-734-662-4554 
      Email: tsupport at il.proquest.com

Regards,
Bill

William Forsyth, PMP
Director of Product Management
ProQuest Information and Learning

-----Original Message-----
From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Forsyth,
William
Sent: Friday, May 05, 2006 1:12 PM
To: Librarians Serving Genealogists
Subject: RE: [Genealib] Ancestry authenticate problems

To ALE subscribers,

Ancestry Library Edition came back online about one hour ago.  However,
the technical teams at ProQuest and MyFamily.com are currently testing
the system to insure that all is well.  I'll continue to keep the
listserv informed of our progress.

Regards,
Bill

William Forsyth, PMP
Director of Product Management
ProQuest Information and Learning

-----Original Message-----
From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu]On Behalf Of Forsyth,
William
Sent: Friday, May 05, 2006 1:19 PM
To: Librarians Serving Genealogists
Subject: RE: [Genealib] Ancestry authenticate problems


To Heather and all other ALE subscribers,

Ancestry Library Edition is currently down and all subscribers are being
affected by the outage.  The technical teams at ProQuest and
MyFamily.com are currently working to resolve the problem.  At this
time, the exact cause has not been identified.  I'll keep the listserv
informed of our progress.

Regards,
Bill

William Forsyth, PMP
Director of Product Management
ProQuest Information and Learning

-----Original Message-----
From: genealib-bounces at mailman.acomp.usf.edu
[mailto:genealib-bounces at mailman.acomp.usf.edu] On Behalf Of Muller,
Heather
Sent: Friday, May 05, 2006 11:10 AM
To: genealib at mailman.acomp.usf.edu
Subject: [Genealib] Ancestry authenticate problems

After months of no problems with AncestryLibrary edition, it is suddenly
(and randomly) unable to authenticate our IP address. 

We have two totally separate networks through totally different
organizations - one for public computers and one for staff computers -
and the problem is occurring on BOTH networks (we've never had problems
with the staff computers authenticating before). So I wonder if it is an
Ancestry issue?

Is anyone else having problems recently?

Thanks,
Heather Muller
Genealogy Librarian
Washington State Library
360-570-5574
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